All of the reviews on this page are actual, real customer reviews. 
Posted On:
Rinnai.US - Tankless Water Heaters

I would recommend NCS Plumbing for any Rinnai water heater installation or any other plumbing needs. Scott's knowledge and professionalism were refreshing compared to many other contractors I have dealt with. Furthermore his rates were very reasonable.
 ~ M. Block                           Apex, NC


Did a good job installing. Was responsive when others were not. Showed up at the time he said he would to install. I did already recommend them to others.
~ C. Dietterich                      BENSON, NC


This dealer did a fantastic job, not only installing the unit, but explaining the options before we purchased the unit and then explaining how it works after installation. We highly recommend this dealer.
~ J. & K. Bertocino                APEX, NC


 NCS Plumbing was fantastic! I would not have purchased a Rinnai except that I wanted to hire Scott and he suggests Rinnai. So, he was the best salesman there is.
~ K. Curtis                          RALEIGH, NC


Prompt service, great service and cleaned up when done, including removing the old unit. ABsolutely the best repair person I have dealt with in 15 years, regardless of the issue!
~ J. & A. Collins                  RALEIGH, NC


Professional service & affordable! Would recommend to anyone.
~ K. Fetsko                       BENSON, NC


Knowledgable dealer, quality installation!
~ J. Williams                      RALEIGH, NC

We have used our Rinnai tankless hot water heater for 3 months. It is all I have heard it was. The dealer was better than expected. He arrived on time and installed the unit in one day. It has worked perfect since then. I would recommend him to everyone, and have.
~ Don Sanders                  SMITHFIELD, NC

NCS Plumbing did a great job!
~ C. Vosler                        CARY, NC

 Customer Reviews
Posted On:
Kudzu.com - HGTV Partner

Knowledgeable and Easy to Work With Scott at NCS did a great job installing my Rinnai water heater. I would recommend him to anyone looking to install a tankless. I plan to use him for all future plumbing needs. It was refreshing to find an honest, knowledgeable contractor with fair prices!
Posted by: mblock1
1/27/2011


Dependable and honest I contacted Scott about a quote to put in a tankless hot water heater. I spoke with about 6 companies. Scott gave me the most competitive price with the least hassle. Tankless HWH require a licensed plumber, electrician, and gas, along with 3 building permits. Scott was here when he said he would, installed it that day, and got it inspected promptly. No surprises. I would use him again.
Posted by: DonSan
1/07/2011

 Customer Reviews
Posted On:
AngiesList.com

Report Date: October 19, 2011
Member:  Lewis, Z.
Angier, NC 27501
Categories:  Plumbing
Water Heaters Services Performed:  Yes 
Work Completed Date:  October 17, 2011
Hire Again:  Yes 
 
Description Of Work:  Scott was very knowledgeable and held to his estimate.  He swaped out our water heater.

Member Comments:  Scott and NCS Plumbing was great.  After receiving a call from the water company that I had a leak, I called Scott.  He stated 90% of the time it would be a water heater. I checked and it was.  He gave me the estimate and completed the work in about 4 hours.


Report Date: July 03, 2011
Member:  J. DIBONA
CLAYTON, NC 27528
Categories:  Plumbing
Water Heaters Services Performed:  Yes
Work Completed Date:  May 15, 2011
Hire Again:  Yes 
 
Description Of Work:  Remove water heater from attic and install new tankless water heater, replace 3 water shut off valves.
 
Member Comments:  Scott and NCS Plumbing has become one  of the great finds on Angie's List. I've had him do several odd plumbing jobs for me along with installing the new water heater. He's been very responsive and is very reasonable with his pricing. I'd highly recommend Scott if you need his services.

Report Date: June 20, 2011
Member:  R. MacKay
Clayton, NC 27527
Category:  Plumbing
Services Performed:  Yes
Work Completed Date:  June 15, 2011
Hire Again:  Yes

Description Of Work:  Water was leaking around the sinks in a bathroom.

Member Comments:  Not only did NCS Plumbing respond quickly to the leak in our bathroom, but found that is was much simpler than I had envisioned.  He caulked the areas where water was seeping into cabinet, something that should have been done when the sinks were installed.  He has also provided us with repair company information that has made our transition to NC much easier!  Scott is a joy to work with.

Report Date: August 10, 2010
Member:  K. CURTIS
Raleigh, NC 27604
Categories:  Plumbing
Water Heaters Services Performed:  Yes
Work Completed Date:  June 02, 2010
Last Modified Date:  August 13, 2010
Hire Again:  Yes

Description Of Work:  Overhaul of plumbing in a 1950 house, relocated bathroom and laundry facilities to different rooms and replaced existing water heater with a gas tankless water heater.

Member Comments:  I was thrilled with Scott's work and work ethic. Besides his integrity and up-front approach, the other things I liked best about working with Scott were: - He is thoughtful in his approach and takes care to explain the options and recommend the choice that will be most functionally and cost effective. When trade-offs were required, Scott did an excellent job of providing me with enough information to help me make a very solid decision. - Scott is always thinking many steps ahead so that he can make the work flow smoothly and even plans for what things may come up in the future and how to set the current system up to be better situated to handle changes and make future work easier and thus less costly. - I appreciated that Scott was punctual and quick to return calls and always kept me informed of his schedule, plans, and work progress. It was also very helpful that he is available via e-mail. - He worked very well with the other renovation related professionals that were sharing the same work spaces and was very willing to coordinate with them as needed. - I am persnickety and it really bothers me when workers are not careful with my house. I felt Scott took care to make sure his work was aesthetically pleasing as well as functionally solid and that he was respectful of my house. - Scott provides clear and professional paperwork and bills. He was always very upfront and transparent about cost. He went above and beyond to assist me in applying for and accessing the various rebates available. - I found Scott to be honest and trustworthy in every way. Scott was originally recommended by a satisfied customer via the Five Points community website and I can see why! Both the architect and the carpenter that were working on my project were so impressed with Scott and his work that they have both since suggested Scott to their other clients. I have also recommended him to my family members, friends, and neighbors.

Company Response:  Member,
Thank you so much for the kind words. It was a pleasure to work with you and I look forward to helping you with any future needs.
Scott Householder




Member: Nancy 
APEX, NC 
Category: Plumbing
Services Performed: Yes
Work Completed Date: January 02, 2016
Hire Again: Yes
Description Of Work: 
Emergently replaced shower water controls in 2 bathrooms and unclogged a drain.

Member Comments: 
Both of our shower faucet controls broke in the same weekend with no warning. Scott responded to my call immediately and charged a perfectly reasonable fee for a weekend call. He had the replacement parts in stock and completed the job with amazing efficiency. We did not mention the slow running drain in one of the tubs, but Scott noticed it and did an amazing / shocking drain unclog at no extra cost.  We had no idea what was in there and got quite an education as he pulled it out!

Scott also did the plumbing work on our kitchen remodel and replaced our hot water heater when it failed and flooded our garage within the past 2 years. Scott is our plumber. I wouldn't think of calling anyone else.

This company understands and operates upon expert customer service. If you are lucky enough to acquire their services...better keep their business card. You will need them again. You will not find better service at a better price.